Who Will Save Your Soul?

In Ken's Commentary: The Battle for the Soul of the Nonprofit Sector, Mr. Berger challenges the strategies put in place for the Charity Navigator to evaluate specific organizations. He elaborates on two of the most important questions faced by nonprofits (1. How to define the work being done, 2. How to measure the value of the work being done). He acknowledges that this question is difficult to answer, but is it even possible to answer? There are so many different factors to look into when trying to determine how effective an organization is, and there is no way to look at every aspect of the organization in terms of evaluation. I understand that the point is that the Charity Navigator is trying to do the best they can to satisfy as many areas of interest as possible (in terms of an organization's functionality). In the last statement of this text, Berger states, "The question we must answer is whether we measure, manage and deliver true, verifiable and meaningful results, or simply continue 'the work' with no reliable idea of where our efforts are leading and whether they are truly helping." This is a very loaded question and requires much though, but will we ever be able to come up with one solution?